Returns and Refunds Policy

If a product differs from the purchase agreement or does otherwise not correspond to the description provided by Kvart Ltd, you have the right to make a complaint about the product to Kvart Ltd.

In that case you’re welcome to make a complaint about your product. You can find all information on how to file a complaint here.

The right of complaint only includes faults at delivery (and not faults that for instance occurred due to the product’s expired shelf life or due to normal wear and tear). You need to notify Kvart Ltd about the fault within a reasonable time from when you discovered or should have discovered the fault and at the latest three years after you received the product. Kvart Ltd therefore recommends you to carefully inspect products directly upon receiving them.

Depending on the type of product fault (e.g. smell/taste of the product) we may require you to return the product to us. You are responsible for the products you return. Kvart Ltd thus recommends you to package the product in a way that doesn’t risk damages during transportation. The product should, if possible, be returned unused and in its undamaged original packaging (e.g. do not write, tape, or put stamps on the original packaging).

Depending on the extent of the damage you will be able to get a replacement, remediation, or a price reduction. As a last resort, you may be able to return the product. In case of an approved return, Kvart Ltd will compensate you for the costs of the product, except for costs incurring due to return shipment without using the return slip.

If parcels are returned to us for incorrect address or refused at the address provided and you wish for them to be sent out then the postage fee of £4 for UK orders or £10 for international orders must be re-paid. If the parcel is no longer wanted and you require a refund this would be at Kvart Ltd. Ltd’s discretion and postage cost’s would also not be refunded.